Terma perkhidmatan
TERMS OF SERVICE
OVERVIEW
This website and online store, available at https://idislh.shop, are operated by RST BALTIC WHARF INVESTMENTS LIMITED.
Throughout this website, the terms “we”, “us” and “our” refer to RST BALTIC WHARF INVESTMENTS LIMITED. We provide this website, including all related information, content, features, tools, products and services, to offer customers an online shopping experience, collectively referred to as the “Services”.
Our online store is hosted and powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you access or use the Services.
Please read these Terms of Service carefully. They contain important information about your legal rights, including provisions concerning warranties, liability and dispute resolution.
By visiting, accessing, interacting with or purchasing through the Services, you agree to be bound by these Terms of Service and our Privacy Policy, available at:
https://idislh.shop/policies/privacy-policy
If you do not agree to these Terms of Service or our Privacy Policy, you must not access or use the Services.
SECTION 1 — ACCESS AND ACCOUNTS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state or region of residence.
You also confirm that you have given any necessary consent for a minor under your care to use the Services on a device that you own, purchase or manage.
To access certain parts of the Services or place an order, you may be required to provide information including your name, email address, telephone number, billing address, delivery address and payment information.
You represent and warrant that all information you provide is accurate, current and complete, and that you have the right to provide such information.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activity carried out through your account.
You must not sell, transfer, assign or license your account to another person without our prior written permission.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to display and describe our products as accurately as possible.
However, product colours, proportions, appearance and packaging may vary slightly from the images displayed on your device due to screen settings, lighting, photography, manufacturing updates or other technical factors.
Product images are provided for reference and illustration purposes. Minor variations that do not materially affect the function or quality of the product shall not automatically constitute a defect.
We do not guarantee that the appearance of a product on your screen will exactly match the physical item received.
Product descriptions, specifications, prices and availability may be updated or corrected at any time without prior notice.
We reserve the right to discontinue a product or limit the quantity available to any customer, household, geographic area or jurisdiction where reasonably necessary.
Nothing in this section limits any mandatory consumer rights that apply under applicable law.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase the selected products.
We reserve the right to accept, reject, limit or cancel an order for legitimate reasons, including:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraud or unauthorised activity
- Incorrect or incomplete customer information
- Delivery restrictions
- Unusually large order quantities
- Violation of these Terms
An order is not accepted until we issue an order confirmation or otherwise confirm that the order has entered processing.
For prepaid orders, payment may be authorised or collected before the order is accepted.
For Cash on Delivery orders, acceptance may be subject to telephone, email or message verification. We may cancel a Cash on Delivery order if the customer cannot be contacted, provides incomplete information, refuses verification or appears to have placed a fraudulent order.
Please review your order carefully before submitting it. Once an order has entered processing, packing or shipping, we may not be able to cancel or modify it.
If we reject, modify or cancel an order, we will make reasonable efforts to contact you using the email address, billing address or telephone number supplied at checkout.
Returns, exchanges and refunds are governed by our Return and Refund Policy, available at:
https://idislh.shop/policies/refund-policy
Unless otherwise agreed, products purchased through the Services are intended for personal or household use and not for unauthorised commercial resale.
SECTION 4 — PRICES, PAYMENT AND BILLING
Prices, discounts and promotional offers may change without prior notice.
The price charged for a product will normally be the price displayed at the time the order is submitted, subject to correction of obvious errors.
Unless otherwise stated, displayed prices may exclude shipping fees, customs duties, import taxes or other charges imposed by government authorities or third-party service providers.
Where applicable, the final amount payable will be displayed during checkout or communicated before order confirmation.
Prices shown on our website may differ from prices offered through third-party platforms, physical stores, distributors or other sales channels.
Promotional offers may be governed by additional conditions. If the conditions of a promotion conflict with these Terms, the specific promotional conditions will apply to that promotion.
You agree to provide accurate, complete and current billing, payment, delivery and contact information.
You agree to promptly update your information where necessary so that we can process your order and contact you.
For card or electronic payments, you represent and warrant that:
- The payment information supplied is accurate and complete.
- You are authorised to use the selected payment method.
- The payment provider may authorise the transaction.
- You will pay all amounts properly due in connection with the order.
For Cash on Delivery orders, you agree to:
- Provide a valid delivery address and telephone number.
- Remain contactable for delivery arrangements.
- Pay the confirmed order amount upon delivery.
- Avoid refusing delivery without a reasonable and lawful basis.
Repeated unjustified refusal of Cash on Delivery orders may result in future orders being limited or rejected.
SECTION 5 — SHIPPING AND DELIVERY
Any delivery times displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including:
- Courier delays
- Customs inspections
- Incorrect customer information
- Severe weather
- Public holidays
- Transportation disruptions
- Natural disasters
- Government restrictions
- High order volumes
We will not be responsible for delays caused solely by events outside our reasonable control, but we will make reasonable efforts to assist you.
You are responsible for providing a complete and accurate delivery address and valid contact information.
If a package cannot be delivered because the address or telephone number supplied by the customer is incorrect or incomplete, additional delivery or reshipping fees may apply.
Risk of loss or damage remains with us until the product is delivered to you or to a person authorised by you to receive it, except where applicable law provides otherwise.
Please inspect your order promptly after delivery and contact us if the product is damaged, defective, incomplete or incorrect.
Our Shipping Policy is available at:
https://idislh.shop/policies/shipping-policy
SECTION 6 — INTELLECTUAL PROPERTY
The Services and their contents, including text, graphics, product descriptions, photographs, videos, logos, icons, layouts, designs, software and other materials, are owned by us, our affiliates, our licensors or their respective owners.
These materials are protected by applicable copyright, trademark and other intellectual property laws.
You may access and use the Services only for lawful, personal and non-commercial purposes.
Without our prior written permission, you must not:
- Copy or reproduce substantial parts of the Services
- Modify or create derivative works
- Republish or publicly display protected materials
- Sell, license or commercially exploit website content
- Remove copyright, trademark or ownership notices
- Use our product images or advertising materials for unauthorised resale
No provision of these Terms transfers ownership of any intellectual property rights to you.
Shopify and its related names, logos, product names and service names are trademarks belonging to Shopify or its affiliates.
All third-party trademarks remain the property of their respective owners.
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools, applications or services that we do not own, operate, monitor or control.
Such tools are provided on an “as available” and “as is” basis, subject to the terms of their respective providers.
Your use of third-party tools is at your own discretion and risk.
You should review and understand the third party’s terms and privacy practices before using any optional tool.
We are not responsible for losses caused solely by your use of a third-party service outside our reasonable control, except where liability cannot legally be excluded.
New tools, resources or functions introduced through the Services will also be subject to these Terms unless otherwise stated.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to websites, applications, payment services or content operated by third parties.
We do not necessarily control, endorse or verify third-party content.
Accessing a third-party website is at your own discretion. You should review the third party’s terms, privacy policy and commercial practices before entering into a transaction.
We are not responsible for products, services, content or conduct offered independently by third parties, except where applicable law requires otherwise.
Questions, complaints or claims concerning a third party’s independent products or services should generally be addressed to that third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, which provides the platform that enables us to offer the Services.
However, sales made through our store are transactions directly between you and RST BALTIC WHARF INVESTMENTS LIMITED, not Shopify.
Shopify is not the seller of products offered through our store and does not control our product descriptions, fulfilment, customer service, returns or refunds.
To the extent permitted by law, Shopify and its affiliates are not responsible for claims arising solely from a transaction between you and us.
Nothing in this section excludes liability that cannot legally be excluded.
SECTION 10 — PRIVACY
Personal information collected through the Services is handled in accordance with our Privacy Policy:
https://idislh.shop/policies/privacy-policy
Certain information may also be collected and processed by Shopify in accordance with Shopify’s own privacy practices.
Because Shopify hosts the Services, information relating to your use of the website may be processed by Shopify and service providers located in countries outside your country of residence.
By using the Services, you acknowledge that you have read our Privacy Policy and understand how personal information may be collected, used, stored and shared.
SECTION 11 — FEEDBACK, REVIEWS AND SUBMISSIONS
If you send, upload, publish or otherwise provide us with reviews, photographs, suggestions, comments, ideas or other content, collectively referred to as “Feedback”, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, display and distribute that Feedback for purposes connected with operating and promoting the Services.
This licence does not transfer ownership of your Feedback to us.
You represent and warrant that:
- You own the Feedback or have permission to submit it.
- The Feedback is truthful and based on genuine experience where represented as a review.
- Any payment, discount, gift or incentive connected with the Feedback has been properly disclosed.
- The Feedback does not violate any third-party rights or applicable law.
You must not submit Feedback that is:
- False or misleading
- Defamatory
- Threatening or abusive
- Obscene or unlawful
- Infringing
- Fraudulent
- Containing malware or harmful code
We may moderate, reject or remove Feedback where reasonably necessary, including where it violates these Terms or applicable law.
We are not required to keep Feedback confidential, pay compensation for it or respond to it unless otherwise agreed.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
The Services may occasionally contain typographical errors, incorrect descriptions, inaccurate prices, availability errors, shipping estimates or other omissions.
We reserve the right to correct such information, update the Services or cancel an affected order.
Where an obvious pricing or listing error affects an order, we will normally contact you and offer the choice of proceeding at the corrected price or cancelling the order.
If payment has already been collected for a cancelled order, the applicable amount will be refunded through the original payment method or another appropriate method.
SECTION 13 — PROHIBITED USES
You may use the Services only for lawful purposes.
You must not use the Services to:
- Commit or promote unlawful, fraudulent or malicious activity.
- Violate any applicable law or regulation.
- Infringe our rights or the rights of another person.
- Harass, threaten, abuse, defame or discriminate against another person.
- Submit false, fraudulent or misleading information.
- Distribute spam, chain messages or unauthorised advertising.
- Impersonate another person or organisation.
- Upload malware, viruses or harmful code.
- Scrape or collect personal information without lawful authority.
- Interfere with website security or functionality.
- Circumvent access controls, technical restrictions or security measures.
- Use the Services in a way that damages us, Shopify or another user.
- Resell or exploit any part of the Services without permission.
We may suspend, restrict or terminate access where we reasonably believe that these Terms have been violated.
SECTION 14 — AUTOMATED AGENTS
This section applies to software, bots, artificial intelligence systems or other tools that access or interact with the Services autonomously or semi-autonomously, referred to as “Agents”.
Agents must not:
- Conceal that they are automated
- Impersonate a human user
- Bypass CAPTCHA or security controls
- Avoid technical restrictions
- Submit fraudulent orders
- Extract data without permission
- Interfere with website operations
We may restrict or block Agent access through technical or other reasonable measures.
An Agent must comply with any access rules, robots instructions, rate limits and identification requirements communicated by us.
SECTION 15 — TERMINATION
We may suspend or terminate your access to all or part of the Services where:
- You violate these Terms
- You engage in suspected fraud or abuse
- Your activity threatens website security
- We are required to do so by law
- Continuing access would expose us or others to material risk
Termination does not affect any payment obligations or rights that arose before termination.
Provisions concerning intellectual property, liability, indemnification, privacy, governing law and other provisions intended by their nature to survive termination will remain effective.
SECTION 16 — DISCLAIMER OF WARRANTIES
We make reasonable efforts to ensure that information provided through the Services is accurate and useful.
However, general website information may not always be complete, current or error-free.
Except for warranties, guarantees or consumer rights that cannot legally be excluded, the Services are provided on an “as available” basis.
We do not guarantee that:
- The Services will always be uninterrupted
- The website will always be error-free
- Every product will always be available
- Technical issues will never occur
- Delivery will occur within every estimated timeframe
Nothing in these Terms excludes any statutory guarantee, warranty or consumer protection right that applies to your purchase.
SECTION 17 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, neither we nor our directors, officers, employees, contractors, affiliates, service providers or licensors will be liable for indirect, incidental, special or consequential loss arising from your use of the Services.
This may include loss of profit, revenue, data, opportunity or anticipated savings.
However, nothing in these Terms excludes or limits liability for:
- Fraud or fraudulent misrepresentation
- Death or personal injury caused by negligence
- Deliberate misconduct
- Breach of obligations that cannot legally be excluded
- Mandatory consumer protection rights
Where liability may lawfully be limited, our total liability relating to a particular order will generally not exceed the amount paid for that order.
This limitation applies only to the extent permitted by applicable law.
SECTION 18 — INDEMNIFICATION
You agree to indemnify us against reasonable losses, liabilities, costs and claims arising directly from:
- Your material breach of these Terms.
- Your unlawful use of the Services.
- Your infringement of another person’s rights.
- Fraudulent or intentionally harmful activity carried out through your account.
This provision does not apply to losses caused by our own negligence, breach of contract or unlawful conduct.
We will provide reasonable notice of any relevant third-party claim and allow appropriate cooperation in its defence.
SECTION 19 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law.
Any unenforceable portion will be treated as separated from the remaining provisions.
The remaining Terms will continue in full force and effect.
SECTION 20 — WAIVER AND ENTIRE AGREEMENT
A failure or delay by us in enforcing any right under these Terms does not constitute a waiver of that right.
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies displayed on the website, form the entire agreement between you and us concerning use of the Services.
They replace any prior discussions, communications or agreements relating to the same subject matter.
SECTION 21 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer or assign our rights and obligations in connection with a merger, sale, restructuring, service provider arrangement or other legitimate business transaction.
Any assignment will remain subject to applicable law and will not reduce your mandatory consumer rights.
SECTION 22 — GOVERNING LAW
These Terms and any separate agreement under which we provide Services shall be governed by and interpreted in accordance with the laws of England and Wales.
The courts of England and Wales shall have jurisdiction, subject to any mandatory consumer protection law that allows you to bring a claim in your country or place of residence.
If you are purchasing as a consumer in Malaysia or another jurisdiction, nothing in these Terms removes any mandatory rights available to you under the consumer protection laws that apply to your purchase.
SECTION 23 — HEADINGS
The headings used in these Terms are included for convenience only.
They do not limit, alter or affect the interpretation of any provision.
SECTION 24 — CHANGES TO THESE TERMS
You may review the latest version of these Terms at any time at:
https://idislh.shop/policies/terms-of-service
We reserve the right to update, modify or replace any part of these Terms by publishing an updated version on the website.
Where required by law, we will provide notice of material changes.
The updated Terms will take effect from the date stated in the notice or from the date of publication where permitted.
Continued use of the Services after the effective date means that you accept the updated Terms.
Changes will not normally apply retrospectively to orders already accepted unless required by law or agreed with you.
SECTION 25 — CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
Website:
Our legal business information is:
RST BALTIC WHARF INVESTMENTS LIMITED
Company Registration Number: 13564557
Registered in England and Wales
Registered Office:
KEMP HOUSE
152-160 CITY ROAD
LONDON
EC1V 2NX
UNITED KINGDOM
Customer Service Email: