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SHIPPING POLICY
Last updated: July 2026
Thank you for shopping at https://idislh.shop.
This Shipping Policy explains how orders are processed, shipped and delivered.
Order Processing
Orders are normally processed within 1–3 business days after payment confirmation or order verification.
Cash on Delivery (COD) orders may require additional verification before shipment.
Orders are not processed on weekends or public holidays.
During periods of high demand, promotional events or unforeseen circumstances, processing times may be longer than usual.
Shipping Time
Estimated delivery times are as follows:
- Malaysia: 3–10 business days
- International Orders: 7–20 business days (where available)
Delivery times are estimates only and are not guaranteed.
Actual delivery may vary depending on your location, courier operations, customs clearance, weather conditions, public holidays or other factors beyond our reasonable control.
Shipping Fees
Shipping charges, if applicable, will be displayed during checkout before your order is completed.
From time to time, we may offer free shipping promotions on selected products or orders.
Order Tracking
When available, tracking information will be sent to your email once your order has been shipped.
Please allow up to 48 hours for tracking information to become active.
Cash on Delivery (COD)
Cash on Delivery is available for selected products and delivery areas.
Customers choosing Cash on Delivery agree to:
- Provide a complete and accurate delivery address.
- Provide a valid contact number.
- Be available to receive delivery.
- Pay the full order amount upon delivery.
Repeated refusal of Cash on Delivery orders without a reasonable cause may result in future COD orders being declined.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If incorrect or incomplete delivery information causes shipment delays, failed delivery or return of the package, additional shipping charges may apply.
If your order has not yet been shipped, please contact us immediately to request an address update.
Delayed Deliveries
While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including but not limited to:
- Courier delays
- Customs inspections
- Severe weather
- Public holidays
- Transportation disruptions
- Government restrictions
- High shipping volume
- Force majeure events
We appreciate your patience and understanding should delays occur.
Lost or Damaged Packages
If your package arrives damaged, incomplete or appears to have been lost during transit, please contact us within 7 days of the expected delivery date.
Please include:
- Your order number
- Photos of the package and product (if applicable)
- A description of the issue
We will work with the shipping carrier to investigate the matter and provide an appropriate solution where applicable.
Customs, Duties and Taxes
For international orders, customs duties, import taxes and other government charges may apply depending on the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Customs procedures may also affect delivery times.
Delivery Refusal
If a customer refuses delivery without a valid reason, or if the shipment is returned due to an incorrect address or failure to collect the package, we reserve the right to deduct any shipping or return costs incurred from any refund, where permitted by applicable law.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Website
Business Name
RST BALTIC WHARF INVESTMENTS LIMITED
Company Registration Number
13564557
Registered Office
KEMP HOUSE
152-160 CITY ROAD
LONDON
EC1V 2NX
UNITED KINGDOM