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Return and Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused or unworn, with all original tags attached and in its original packaging. You will also need to provide your receipt, order number, or other proof of purchase.
To request a return, please contact us at:
Please include your order number, the reason for the return, and clear photos or videos if the item is damaged, defective, or incorrect.
Returns must be approved before any item is sent back. Once your return request has been accepted, we will provide you with the appropriate return address and instructions on how to send your package.
Items returned without prior authorisation will not be accepted.
You can contact us with any return-related questions at bdjdixixosb@gmail.com.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
Contact us immediately if your item is damaged, defective, incomplete, or different from the item you ordered. Please provide your order number and clear photos or videos showing the issue so that we can assess the situation and offer an appropriate solution.
Depending on the circumstances, we may offer a replacement, partial refund, full refund, or another suitable resolution.
Non-Returnable Items
Certain types of products cannot be returned, including:
- Perishable goods, such as food, flowers, or plants
- Custom-made, personalised, or specially ordered products
- Personal care, beauty, or hygiene products that have been opened or used
- Hazardous materials
- Flammable liquids or gases
- Gift cards
For hygiene and safety reasons, some items may only be returned if they remain sealed and unused.
Please contact us before placing an order if you have questions about whether a specific item is eligible for return.
Sale or promotional items may only be returned if they are defective, damaged, incorrect, or otherwise eligible under applicable consumer protection laws.
Exchanges
The fastest way to receive a different item is to request a return for the original item.
Once the return has been approved and processed, you may place a separate order for the replacement item.
For damaged, defective, or incorrect products, please contact us first. We may arrange a replacement without requiring a new order.
Return Shipping Costs
If the return is caused by a damaged, defective, or incorrect item, we will provide appropriate return instructions and cover reasonable return shipping costs where applicable.
For returns caused by a change of mind, an incorrect size selection, an incorrect address provided by the customer, or another reason not caused by us, the customer may be responsible for the return shipping costs.
Original shipping fees are generally non-refundable unless required by applicable law or unless the return is caused by an error on our part.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason.
The item must be returned in the same condition in which it was received, unused or unworn, with all original tags and in its original packaging. You must also provide your receipt or proof of purchase.
This right may not apply to personalised products, opened hygiene products, perishable goods, or other legally excluded items.
Refunds
We will notify you after we have received and inspected your returned item and inform you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.
If more than 15 business days have passed since we approved your refund, please contact us at:
Cash on Delivery Orders
For Cash on Delivery orders, approved refunds may need to be issued through an alternative payment method, such as a bank transfer or another available refund method.
Customers may be required to provide accurate payment details so that the refund can be processed.
Order Cancellations
Please contact us as soon as possible if you wish to cancel or modify your order.
We cannot guarantee that an order can be cancelled after it has entered processing, packing, or shipping.
If the order has already been dispatched, you may need to wait until it is delivered and then request a return in accordance with this policy.
Contact Information
This store is operated by:
RST BALTIC WHARF INVESTMENTS LIMITED
Company Number: 13564557
Registered in England and Wales
Registered Office:
KEMP HOUSE
152-160 CITY ROAD
LONDON
EC1V 2NX
UNITED KINGDOM
Email: